Privacy Policy

ConvergeNet Holdings Ltd Privacy Policy

This privacy policy governs the manner in which ConvergeNet Holdings Ltd ("we", "our", ConvergeNet") deals with personal information that may be collected electronically from you ("user" "visitor") when you use our website (www.convergenet.co.za).

We respect your privacy and your personal information. As a result, we take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, regardless of whether you are our customer or not. We also subscribe to the principles outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ("ECT Act"), which govern your right to having your personal information kept private.

These include:

  • We will only disclose, collate and process your personal information with your express written permission unless legally required to do so, and will only electronically use such information for the lawful purpose for which it is required.
  • We will disclose in writing, the specific purpose for which we use, request and store your personal information. We will also keep a record of that personal information and the specific purpose for which we collect it.
  • We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express written permission to do so, or unless we are permitted to do so by law.
  • When you request information via our website, you automatically consent to us sharing certain of your personal information our subsidiaries and affiliates in order to fulfil your request.

What is Personal Information?

Personal information refers to information that identifies or relates specifically to you, for example, your name, company, address, position, telephone number and email address. In short, any information that we know about you will be regarded as your personal information. Personal information is defined in the Electronic Communications and Transactions Act 25 of 2002.

How we collect your Personal Information

Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.

Why we Collect and Use Personal Information

In order to make your experience of our website as successful as possible, it is necessary for us to find out exactly what you need and want from us. The following are reasons why we would collect your personal information:

  • in order for us to process your instructions or requests;
  • in order for us to ensure that we meet your needs, we may collect and analyse your personal information and, with your express consent, combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
  • Once we have collected and analysed your personal information, we may send you material or details which we think may be of interest to you. We will however, only send you this information with your express consent. If any of this information relates to an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you.
  • Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.

If, at any stage after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party, you may at any stage withdraw your consent.

Protection of your Personal Information

We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You must always keep your user name, access card, password and/or PIN a secret and ensure that you do not disclose it to anyone.

Correction of Personal Information

If you ever want to update or correct any of your personal information held by us, kindly contact us directly.

Personal Information Held by or Disclosed by You to a Third Party
Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

Changes to this Privacy Policy

We may change this Privacy Policy without notice and you agree to view the current version of this Privacy Policy whenever you visit this website. The current version of this Privacy Policy will become binding on you whenever you visit this website.

Applicable Laws

This Privacy Policy will be governed by the laws of South Africa. You consent to the jurisdiction of the South African courts for any dispute which may arise out of this privacy policy.